You're likely here because one of our team spoke to you about out-of-hours emergency maintenance cover.
This page simply confirms what was discussed on the phone.
We provide out-of-hours emergency maintenance cover for London letting agents and property managers.
Evenings
Nights
Weekends
Bank holidays
HOW IT WORKS
WE ANSWER THE CALL
Tenants speak directly to a trained out-of-hours maintenance desk.
WE ASSESS & TRIAGE THE ISSUE
Each call is reviewed and classified as an emergency or non-emergency.
EMERGENCY RESPONSE HANDLING
We contact your approved contractors, oversee attendance,
and manage the issue through to resolution — including logs, updates, and photos of completed work.
NON-EMERGENCY HANDLING
Non-urgent issues are logged in full and passed back to your team the next working day.
FULL REPORTING & HANDOVER
All actions are logged and a clear handover report is provided the following morning.
We operate as your out-of-hours maintenance desk — supporting your team, not replacing it.
Every call is documented. Every action is tracked. Nothing is missed.
WHAT THIS SERVICE IS
Out-of-hours emergency call handling
Support for London property portfolios
A controlled, process-led service
Designed to reduce overnight and weekend workload
WHAT THIS SERVICE IS NOT
Not daytime call handling
Not a contractor service
Not pay-per-call
Not general maintenance admin
Letting agents
Managing residential properties
Property managers
Overseeing portfolios
Managed residential portfolios
Multi-unit operations
London-based operations
Within Greater London
If out-of-hours issues are interrupting your evenings or weekends, the next step is a short Zoom call to see whether this fits your operation.
Together We Will...
Walk through how out-of-hours issues are handled, step by step
Confirm whether this setup fits your portfolio and internal processes
Answer any questions before you decide anything
No pressure. No obligation. Just a straightforward conversation.
Most property managers use this call to check whether this would actually reduce workload — not add more admin.
LSR Services Group Ltd
Legal © 2026 LSR Services Group Ltd. All rights reserved